Technical Operations Associate, SudoScan at Withings | Torre
Technical Operations Associate, SudoScan
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Withings

Technical Operations Associate, SudoScan

Withings
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (San Diego County, CA)
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Posted almost 3 years ago

Requirements and responsibilities

Sudoscan is a leading technological innovator in healthcare that aims to provide patients and medical providers with one of the simplest ways to detect small fiber neuropathy. Sudoscan is a user-friendly, non-invasive technology that stimulates sweat glands to assess small nerve fibers. Recently, Sudoscan was acquired by Withings, Inc. Withings creates medical-grade smart health devices. Withings and Sudoscan share a common goal of improving health outcomes through cutting-edge technology. We are seeking a flexible, technologically skilled employee to join us as an Operations Associate. You will be crucial in advancing Sudoscan through its current growth stage, with the opportunity to take on future leadership roles in this rapidly expanding company. This is a dynamic position that gives you exposure to innovative tools and technology of the highest quality. You will play an integral role in the company’s day to day functioning by executing all IT support, managing online sales systems, and repairing devices. Responsibilities: - Have a thorough understanding of Sudoscan products so you can manage all incoming technical support calls via phone and a remote help tool - Track and manage all orders and inventory from the Sudoscan online store - Perform service repairs on devices based on a thorough understanding of computers, electronics, and Sudoscan technology - Troubleshoot and solve office IT issues - Oversee online systems for sales including sales tools/software, marketing/campaigning software, VOIP systems, and CRMs - Engage professionally on customer support calls to help people place orders and manage their online account - Evolve with Sudoscan by understanding the future direction of the company and being willing to learn and grow with the company - Be an important part of the Sudoscan demo process by clearly explaining all details and features of our device/software
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