Support Specialist, Operations at Restaurant365 | Torre

Support Specialist, Operations

You'll empower restaurants and shape the future of hospitality.
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Full-time

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Hybrid (Mexico City, CDMX, Mexico)
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Posted 7 months ago

Requirements and responsibilities


Job DescriptionSupport Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.How you'll add valuePrompt customers for information necessary to troubleshoot problem reportsReach out to customers by phone and / or screen share as necessary to understand problem reportsIdentify solutions to problem reports and deliver them to customersHelp customers understand R365 software operations, catering, scheduling, and manager log functionsRoute non-operations customer issues to appropriate teams and team membersDiagnose and document software defects and escalate them to Operations Support, Manager or LeadParticipate in live chatsManage personal queue of customer ticketsIdentify gaps in company self-help documentationTrain and mentor new team members at the request of Support managementWhat you'll need to be successful in this roleBachelor’s degree with emphasis in business and / or finance and / or accounting preferredRestaurant industry experienceStrong understanding of general business principlesExcellent problem-solving skillsStrong customer service skillsClear and effective oral and written communicationStrong grasp of software and internet technologies
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