Customer Care Associate at Silhouette MD

📋 Requirements & Responsibilities Role: Customer Care Associate. Type: Remote – Full-Time (Must be available during U.S. business hours). Location: Latin America preferred. We’re looking for empathetic, tech-savvy professionals to support our clients on their health and wellness journey. You'll handle patient communication via phone, text, and email—providing outstanding support with care and professionalism. Key Responsibilities: * Respond to client inquiries with kindness and clarity across phone, chat, and email. * Assist with appointment scheduling, prescription refills, and follow-up support. * Monitor patient progress and offer encouragement or escalation as needed. * Maintain accurate records in CRM systems. * Collaborate with sales and care teams to improve retention and satisfaction. Requirements: * Excellent spoken and written English (neutral accent required). * Experience in customer service, patient care, or wellness preferred. * Tech proficiency (CRM platforms, email, messaging apps). * Empathy, emotional intelligence, and clear communication. * Comfortable working independently and as part of a team. * Medical or wellness-related experience is a plus.

Customer Care Associate

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Michael Moran

Michael Moran

About Silhouette MD:

mission:

silhouette-md.com/

Admin access needed