Hedgehog is an open source software company dedicated to giving Cloud Native application owners the ability to deploy workloads on edge compute and distributed cloud infrastructure with the same procurement power and automated operations that power the public cloud. Hedgehog helps customers escape vendor lock, automate mass-scale infrastructure operations, and reduce their cost of service. Hedgehog is a member of the Open Compute Project, The Linux Foundation, and the SONiC community.
This is a dream job for a super-deep networking nerd who cares about customers deploying innovative open networking technologies. If you’re passionate about networking, know routing protocols like BGP, and have hands-on knowledge about L4-7, this job is for you. As a Senior Network Support Engineer at Hedgehog, you will be the customer’s advocate, providing customer support for products deployed by Hedgehog customers. You will investigate, debug, troubleshoot, reproduce, resolve, and remediate customer issues, and work with the engineering team on resolving and fixing product and technical implementation issues. Additionally, you will work with product management and engineering teams on customer feature requests, help build automated test cases for certification, validation, regression, and system testing for the open networking software factory, and contribute to the implementation of automated test, demo, and certification labs. If you have a passion for networking, a deep understanding of network technology, and hands-on experience with network tools and cloud-native networking technologies, this is the perfect opportunity for you to join a world-class team and work on engaging and interesting engineering problems in a fun and innovative environment.
Responsibilities:
- Be the customer’s advocate.
- Provide customer support for products deployed by Hedgehog customers.
- Investigate, debug, troubleshoot, reproduce, resolve, and remediate customer issues.
- Work with the engineering team on resolving and fixing product and technical implementation issues.
- Work with product management and engineering teams on customer feature requests.
- Help build automated test cases for certification, validation, regression, and system testing for the open networking software factory.
- Help build a world-class automated support system.
- Help with device and solution certification.
- Contribute to the implementation of automated test, demo, and certification labs.
- Apply software principles to deep physical infrastructure.
