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Posted 5 months ago
Requirements and responsibilities
What you’ll do:Help Snappr expand to new markets by supporting customers worldwideAnswer questions about the photoshoot process and resolve scheduling issuesWork with photographers to resolve disputes around the results of their photoshootsIn a start-up environment, job duties may shift with customer needs, so flexibility is essentialHustle - take ownership of Snappr's growth and do whatever it takes to get the job doneAbout the team:Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.About the role:As a Customer Success Associate, you will be challenged to provide amazing support to our customers and photographers worldwide. Your ability to solve concerns for both customers and photographers while delivering a seamless booking experience will fuel Snappr’s growth and make it possible for consumers and enterprise clients to access on-demand photography anywhere in the world. You’ll directly shape how our customers and creators connect. Your work will have a meaningful impact - ensuring businesses everywhere can tell better visual stories.What you’ll need:Bilingual proficiency in written and spoken EnglishBPO experience is a plus, but fresh graduates and career shifters are welcome to applyTrack and monitor CSAT scores, identifying trends and areas for improvement.Fantastic phone manners and email etiquetteA "let's get it done" mindsetThe ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them wellShould be willing to report 100% onsite in Ortigas and work on a shifting scheduleJob benefits:PHP 30k/month on-target earnings (including performance pay)PHP 1.5k-2k transportation allowance20% night differential (if applicable)Health Insurance (HMO w/ dependents)Free daily mealsPaid Time OffCompany Equity
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