Manager, Delivery Support at Tsys | Torre
Manager, Delivery Support
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Tsys

Manager, Delivery Support

Tsys
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (anywhere)
Posted over 2 years ago

Responsibilities

- Global Payments makes it possible for millions of people to move money between buyers and sellers using their payments solutions. - The company helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence. - Global Payments is driven by a passion for success and is proud to deliver best-in-class payment technology and software solutions. Global Payments is seeking a Manager, Delivery Support to manage the implementations and conversions of detailed information technology solutions in the payment card industry. The role involves overseeing client engagement, scope development, budget analysis, labor planning, and coordination of activities between clients and team members. The ideal candidate will have a minimum of 6 years of related professional experience and prefer a minimum of 1-2 years experience in a supervisory position. This is a full-time position with a hybrid workplace type, offering the opportunity to make a mark on the payments technology landscape of tomorrow. Responsibilities: - Manage the implementations and conversions of detailed information technology solutions in the payment card industry. - Lead and/or execute implementation and conversion projects supporting the company-client relationship, ensuring customer satisfaction. - Manage client engagement, scope development, budget analysis, labor planning, and coordination of activities between client and team members. - Oversee performance of the installation and client acceptance of capitalized equipment, enterprise software systems, related product development, and/or related system implementation and conversion projects. - Serve as mediator to internal and client issues and conflicting priorities for members of cross-functional teams focused on the delivery of company solutions to clients. - Responsible for new client training and documentation associated with implementations and conversions.
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