Role Overview: - We are looking for an experienced Senior Customer Success Engineer specializing in Next-Generation Firewalls (NGFW) to support enterprise customers with firewall deployment, network security, troubleshooting, and security architecture optimization. Key Responsibilities: - Deploy, configure, and troubleshoot enterprise NGFW solutions. - Manage Palo Alto Networks technologies, including PAN-OS, Panorama, and Strata Cloud Manager (SCM). - Configure and optimize firewall security policies and advanced threat protection features. - Manage VPNs, IPsec tunnels, routing protocols (BGP/OSPF), and high-availability configurations. - Support cloud security, Data Loss Prevention (DLP), IoT security, and Zero Trust implementations. - Conduct technical workshops, customer enablement sessions, and security assessments. Required Skills and Experience: - 5+ years of experience in network security engineering, security architecture, or technical customer success. - At least 2–3 years of hands-on enterprise firewall deployment and troubleshooting experience. - Strong expertise in NGFW, PAN-OS, Panorama, and Strata Cloud Manager. - Knowledge of VPNs, BGP/OSPF, PKI, IAM integrations, and cloud security platforms. - Excellent customer communication and technical problem-solving skills. - Preferred: PCNSE certification or equivalent network security certifications, with experience in firewall operations or a Technical Assistance Center (TAC).

Senior Customer Success Engineer – NGFW

Emma

Responsibilities

Skills wanted:

Language(s) required:

Revathi Patel

About Getrosoft:

mission:

getrosoft.com/

Admin access needed