About Carbon:
- Carbon Real Estate Investments is a vertically integrated multifamily platform approaching 3,000 units across 6 Sunbelt states, held either wholly owned or through co-GP partnerships.
- We focus on Class B/C workforce housing in secondary markets.
- We own the buildings or have skin in them as GP, and we run property management, construction, and asset management in-house.
- Carbon also operates a technology services division and a proprietary technology platform, Carbon OS, that improves property-level financial performance.
- We are an AI-first organization.
- Leveraging AI and automation at every level of our operations is not optional.
- It is how we deliver better outcomes for our residents, our investors, and our team.
- Our goal is to house 20,000 families in Carbon communities over the next ten years.
- We operate on EOS, run weekly Level 10 meetings, and use a hybrid US/offshore team structure.
Core Values:
- Growth Mindset: Practice Kaizen. Never settle, figure it out. Get 1% better every day.
- High Integrity: Do what you say. Own your wins and losses.
- Discipline: Be purposeful, thoughtful, and diligent in everything you take on.
- Build to Last: Take the long view. Every decision optimizes for 10–15 year outcomes.
- Connection: Build genuine relationships that earn trust and respect.
- All In, All Out: Work hard, play hard. Bring full energy and commitment, and enjoy the ride.
Role Overview:
- This is the operational and financial backbone underneath how Carbon's portfolio runs day to day.
- Carbon's Operations Department is the layer that catches problems before they become expensive.
- Every one of Carbon's nearly 3,000 units generates exceptions daily, and this seat is where they land first.
- You will inherit real volume from day one.
- This role sits alongside and backs up the Operations Coordinator.
- You are the person who steps in with no gap in coverage when the Coordinator is out, in a peak period, or moving to something else.
- You must build checklists, templates, saved responses, and standard workflows.
- You must use AI to carry the repetitive half of the job so your judgment is reserved for the exceptions that actually need it.
- This is an execution-and-analysis seat, not a strategy seat.
- Your job is to run existing processes precisely, spot what is about to break, fix the process behind a recurring problem, and use technology to make one person's output look like two.
Success Metrics - First 30 Days:
- Fully onboarded across Carbon's core operational systems and navigating them independently.
- Owns the review of daily and weekly operational and financial reports, flagging exceptions and risks without being prompted.
- Has mapped the AP/AR workflow and vendor communication channels end to end, including every hand-off point and who owns what.
- Inbox and request queue are triaged same-day, with a clear, documented sense of what gets resolved independently versus escalated.
- Has begun shadowing the Operations Coordinator on backup-critical tasks and can describe, in specifics, what full coverage requires.
Success Metrics - First 90 Days:
- Independently manages the full recurring operational cadence with minimal supervision.
- Has identified, automated, or scoped for automation at least two to three repetitive tasks using AI tools, with a documented before-and-after on time saved.
- Has covered at least one Operations Coordinator absence or peak-volume stretch end to end with zero continuity gap.
- Has built or materially improved documentation for the top recurring workflows.
- Vendor, internal, and external stakeholder issues are being resolved start to finish, with a clear, documented escalation path for what needs manager attention.
Success Metrics - First Year:
- Owns operational exception-handling end to end, and it runs without heroics or last-minute scrambles.
- Has a track record of shipped automations with measurable time savings, reported on a regular cadence.
- Is a fully cross-trained Operations Coordinator backup, with zero continuity gaps across any coverage period to date.
- Is recognized across the team as the person who finds and fixes the process problem behind the recurring request.
Daily Operational Execution:
- Perform recurring operational processes accurately and on schedule, every cycle, without prompting.
- Review daily and weekly operational and financial reports to identify exceptions, risks, or anomalies before they compound.
- Ensure timely completion of assigned tasks with minimal supervision.
- Escalate critical issues promptly and resolve routine problems independently.
Financial Reporting & Data Analysis:
- Generate and download weekly and monthly financial and operational reports from core systems.
- Compile raw data into standardized templates to track property performance, expense trends, and KPIs across the portfolio.
- Support budget tracking and variance analysis across a diversified property portfolio, flagging what is moving and why.
- Transform raw datasets into clean, professional internal reports and slide decks for management review.
Accounts Payable / Receivable & Vendor Management:
- Monitor accounts payable and accounts receivable workflows for stalls, errors, or aging exceptions, including invoice processing and delinquency tracking.
- Perform routine audits of system entries to confirm alignment with established Standard Operating Procedures.
- Liaise with property managers and third-party vendors to investigate and resolve data or billing discrepancies.
- Manage vendor communications and relationships professionally and on schedule.
- Coordinate with internal teams, vendors, and external stakeholders to resolve issues from start to finish.
- Research operational and financial questions and provide accurate, well-sourced answers.
Email, Requests & Issue Resolution:
- Manage high-volume email communications, prioritizing requests by urgency and business impact.
- Own inbox discipline: nothing sits unanswered past a defined response window.
- Resolve issues start to finish across internal teams, vendors, and external stakeholders.
Process Improvement & Automation:
- Identify repetitive, manual tasks and recommend or implement automation solutions using AI tools.
- Document processes so they are repeatable, auditable, and transferable to the next person on the team.
- Bring a documented before-and-after on any automation shipped.
- Flag where automation makes the output worse.
Operations Coordinator Backup & Continuity:
- Cross-train on the Operations Coordinator's full scope on an ongoing basis.
- Step in seamlessly during PTO, peak volume, or transitions, with zero continuity gap in coverage.
- Flag coverage risk early.
Systems Management & Integrity:
- Build working fluency in Yardi or equivalent property management software, plus supporting platforms such as Coda and AvidXchange.
- Monitor data flow and synchronization across systems.
