IT Support Engineer – Microsoft 365, Azure & Intune at Intouch Tech | Torre
IT Support Engineer – Microsoft 365, Azure & Intune
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Intouch Tech

IT Support Engineer – Microsoft 365, Azure & Intune

Intouch Tech
Posted by
Christa Brozo
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation
COP6k - 8k/month
~USD1.89 - 2.52/month
Negotiable
location_on
Remote (for Colombia residents)
Posted about 1 month ago

Responsibilities

IT Support Engineer – Microsoft 365, Azure & Intune Remote – Colombia | Full-time independent contractor | Long-term Handle complex Microsoft 365, Azure and endpoint support issues for UK businesses Take ownership of escalated technical problems rather than basic helpdesk tickets Remote position with flexibility around the exact UK working-hours coverage About Intouch Tech: Intouch Tech is a UK-based managed IT and security provider supporting businesses with managed IT, cyber security, Microsoft 365, business telephony and automation. We are ISO 27001:2022 certified. About the Role: We are looking for an experienced IT Support Engineer based in Colombia to join our UK service desk remotely. This is NOT a basic first-line/helpdesk position. You will handle escalated and more complex technical issues across Microsoft 365, Entra ID, Intune, Azure, Windows and networking. You will take ownership of technical problems, investigate the underlying cause and work directly with UK customers through to resolution. This is a hands-on technical position with no team-management responsibility. What You'll be Doing: *Own and resolve escalated IT support tickets *Administer Exchange Online, Teams, SharePoint and OneDrive *Manage Entra ID users, groups, roles, Conditional Access and MFA *Troubleshoot Microsoft identity problems *Manage devices and policies through Microsoft Intune *Diagnose Azure and cloud-service issues *Troubleshoot Windows desktops and servers *Investigate networking problems involving DNS, DHCP, VPNs, firewalls and Wi-Fi *Investigate recurring problems and identify root causes *Handle escalations from first-line support *Support tenant migrations, customer onboarding and device deployments *Communicate directly with UK customers by phone, email and Teams *Keep accurate technical documentation and ticket records What We're Looking For: *Strong IT support experience beyond basic helpdesk work *Previous experience handling complex or escalated issues *MSP or MSSP experience preferred *Strong Microsoft 365 administration skills *Hands-on Entra ID experience *Working knowledge of Microsoft Intune *Good understanding of Microsoft Azure *Confident Windows troubleshooting skills *Good networking knowledge *Strong documentation and ticket-management habits *Ability to work independently and prioritise effectively English Language Requirement: *Excellent spoken and written English is essential. You will communicate directly with UK business users every day, so you must be confident speaking by phone and explaining technical issues clearly. Nice To Have: *Microsoft Defender or endpoint-security experience *PowerShell *Power Apps *Power Automate *Power BI *n8n or Rewst *Microsoft security-assessment experience *Microsoft certifications such as MS-102, AZ-104 or MD-102 *Experience working with UK or European organisations Working Hours: Our main requirement is reliable coverage of the UK business day. The standard working pattern is: 09:00–18:00 UK time, Monday to Friday Approximately: *03:00–12:00 Colombia time during UK summer 0*4:00–13:00 Colombia time during UK winter We are open to discussing the precise working pattern. A 10:00–19:00 UK shift can also work, and other arrangements may be considered where they provide suitable coverage of UK business hours. Remote working requirements.You will need: *Reliable high-speed home internet *A professional environment for customer calls *Backup connectivity or a workable outage contingency *The ability to work independently *The ability to work as a contractor and invoice a UK company What We Offer: *Long-term remote contract *Genuine technical ownership *Support towards relevant certifications *Exposure to Microsoft 365, security, endpoint management, telephony, automation and AI *Opportunity to deepen your technical skills within a UK MSP Shortlisted applicants will be invited to a technical video interview.
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