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Responsibilities
The hiring manager for this position is Monica Mayhew.The Associate Director, Chronic Care Regional Trainer supports and facilitates field-based learning for Chronic Care Customer Team Representatives within an assigned region. This role partners closely with Chronic Care Sales Leadership, Learning & Development (L&D), and cross-functional stakeholders to execute regional training aligned with national strategy.As an embedded member of the regional customer team, the Associate Director ensures representatives build strong clinical, managed care, and commercial acumen while driving meaningful patient impact. This position focuses on execution, coaching, and regional customization of learning solutions.Key Responsibilities:Regional Training Execution & Coaching:Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios.Conduct field-based coaching and ride-along to enhance customer engagement, selling effectiveness, and account management capabilities.Support onboarding of new hires in partnership with sales leadership, ensuring proficiency across product knowledge, compliance, and customer engagement.Business Partnership & Needs Assessment:Partner with Director of Commercial Operations, Regional Cardiovascular Managers and Customer Team leaders to assess training needs across districts and territories.Align Learning and Development (L&D) plans with territory business plans and customer needs (e.g., cardiology, endocrinology, IDNs, specialty practices).Identify regional business opportunities and translate them into targeted learning interventions.Learning Strategy Execution:Execute national L&D strategy at the regional level by adapting content to local market dynamics and Chronic Care customer types.Provide feedback to HQ on learning effectiveness and gaps, contributing to continuous improvement.Stakeholder Engagement & Collaboration:Act as a bridge between field teams and L&D, ensuring alignment of messaging and capabilities.Collaborate cross-functionally (marketing, medical, access) to ensure consistent and compliant training delivery.Qualifications:Education Requirements:Bachelor's degree required (Business, Life Sciences, or Education preferred)Required Experience & Skills:5+ years of relevant experience (sales, training, marketing, or healthcare field roles)Experience in Chronic Care, specialty, or cardiovascular/endocrinology spaceDemonstrated ability to deliver training (in-person and virtual) and coach field teams effectivelyStrong interpersonal, communication, and influencing skillsAbility to analyze field insights and translate them into actionable development plansHigh level of adaptability and ability to work in a dynamic field environmentPreferred Experience & Skills:Prior field training or learning facilitation experienceExperience supporting product launches or competitive marketsStrong understanding of account-based selling and healthcare ecosystem navigationAdvanced presentation and facilitation skillsReside within the assigned regionBenefits:Medical, dental, vision healthcare and other insurance benefits (for employee and family)Retirement benefits, including 401(k)Paid holidays, vacation, and compassionate and sick daysWe offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
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