IT Support Specialist at Kindbody | Torre

IT Support Specialist

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Full-time

Legal agreement: Employment

Compensation
USD50k - 74k/year
Non-negotiable
location_on
Remote (anywhere)
Posted almost 6 years ago

Responsibilities


• Respond to customer inquiries and assist in troubleshooting and resolving challenges. • Installing and configuring computer systems and applications within the company • Training end-users on hardware functionality and software programs. • Assist management in creating training materials pertaining to computer troubleshooting and usage. • Meeting with users (virtually, or in some cases in person in a safe environment) to analyze, troubleshoot and diagnose hardware problems. • Resolving logged errors in a timely manner. • Monitoring hardware, software, and system performance metrics. • Updating computer software. as well as upgrading hardware and systems. • Documenting processes and performing diagnostic tests. • Keeping track of technological advancements and trends in IT support.