Service Advisor - Holman Honda Centennial at Holmanautogroup | Torre
Service Advisor - Holman Honda Centennial
Holmanautogroup
Holmanautogroup

Service Advisor - Holman Honda Centennial

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Full-time

Legal agreement: To be defined

Base compensation
USD32K - 100K/year

+ Health insurance

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Centennial, CO, USA
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Posted over 1 year ago

Responsibilities & more

- Holman provides a unique range of automotive-centric services including fleet management, vehicle fabrication, component manufacturing, and retail automotive sales. - The company is committed to diversity, equity, and inclusion, and provides a rewarding career and benefits for its employees. - Holman is a global automotive leader with a history dating back to 1924, and it continues to grow and innovate in the automotive industry. Holman Honda in Centennial is seeking a Service Advisor to join their team. The Service Advisor will interact with customers to determine their vehicle repair needs, explain service costs, and maintain customer satisfaction. This role requires excellent interpersonal skills, customer service, and the ability to work retail hours. Compensation includes a base salary of $32,000/year with a bonus and commission package based on performance, resulting in an average annual salary range of $70,000 - $100,000. Responsibilities: - Interact with customers to determine their vehicle repair needs. - Road test the vehicle, visually inspect the vehicle, and question the customer about vehicle performance. - Complete service work orders and explain service costs to customers. - Maintain customer satisfaction by serving as a liaison between the Service Department technicians and the parts department. - Meet and greet customers with courtesy and efficiency, and obtain customer authorization for service needs. - Write up service needs and provide customers with accurate estimates for the cost and completion time of work. - Communicate effectively with customers to achieve satisfactory repairs and sales of necessary repair or maintenance to vehicles. - Keep customers informed and advise them of the prognosis of their vehicle. - Call customers to set appointments and answer telephones in a timely manner. - Attend and complete required training and department meetings.
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