Patient Service Representative at Patientfirst

- Patient First is committed to providing patients with quality medical care and excellent customer service. - We offer a supportive and collaborative work environment where employees are valued and respected. - Our team is dedicated to making a positive impact on the lives of our patients and the community. We are seeking a dedicated and compassionate Patient Service Representative to join our team. The ideal candidate will be responsible for assisting patients, handling billing inquiries, and providing excellent customer service. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you are passionate about helping others and making a difference in the healthcare industry, we encourage you to apply! Responsibilities: - Assisting patients using the kiosk prior to registration. - Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. - Respectfully handling Physician and Nurse requests in a timely manner. - Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed. - Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. - Verifying all patient demographic, health, pharmacy, and insurance information. - Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. - Referring billing questions to the appropriate parties as needed. - Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system. - Discharging the patient and processing incurred charges. - Completing all cash management duties to include counting and accounting for money collected at the end of the shift. - Receiving, sending, and distributing correspondence as directed. - Filing and scanning medical documents and office forms as directed. - Completing assigned checklists and Policy Manager tasks within the assigned shift. - Answering all incoming calls and distributing messages in a timely manner. - Assisting with other assignments as directed. - Demonstrating an efficient understanding of the electronic medical record system. - Receiving, moving, and stocking ordered supplies. - Cleaning the front office work area and other maintenance assignments as directed. - Verifying daily reports are run at the end of the day. - Attending staff meetings as directed. - Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). - Operating, using, and maintaining medical and office equipment as trained. - Participating in maintenance assignments when necessary and as directed. - Providing positive, warm, and friendly service in all interactions. - Completing other duties as directed

Patient Service Representative

Responsibilities

Skills wanted:

Language(s) required:

About Patientfirst:

mission:

Admin access needed