Postman is the world’s leading API platform, used by more than 25 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.
We are looking for an Accounts Receivable Analyst to join our team. As an Accounts Receivable Analyst, you will be responsible for applying customer receipts to invoices, resolving outstanding payment issues, engaging with customers on payment matters, and performing company-wide collections on past due accounts. You will also provide sales team support, assist with customer set-up and invoicing in third-party billing systems, and provide insight to improve billing and collections processes. The ideal candidate will have a Bachelor’s degree in Accounting or Business Administration, 1-2 years of relevant experience in Accounts Receivable, Collections, or Billing, strong Excel skills, and the ability to communicate effectively with internal and external stakeholders. This is a hybrid role based in the greater San Francisco Bay area, New York City, or Boston, with a competitive salary range of $68,000 - $92,000 plus a competitive equity package.
Responsibilities:
- Apply all customer receipts to invoices daily and with accuracy.
- Interact with cross-functional teams regarding invoices and payment status to resolve outstanding issues.
- Actively engage with customers on payment matters, including responding to customer billing questions and following up with delinquent accounts.
- Perform company-wide collections on past due accounts, provide payment status updates to management, escalate issues as needed.
- Provide sales team support through the help desk ticket system.
- Assist with customer set-up and invoicing in third-party billing systems (Coupa, Ariba, etc.).
- Resolve credit card disputes in a timely manner.
- Provide insight and best practices to help improve the billing and collections processes.
