Backup and Recovery Team Lead at Calligo

- Calligo has vibrant, modern office spaces all over the world - The company values a safe and supportive culture and employee wellbeing - Calligo is committed to achieving greater accessibility by providing accommodation for people with disabilities during the hiring process Calligo is seeking a Backup and Recovery Team Lead to join the Service Operations team. This role involves providing oversight for tooling configuration, best practice definitions, service item creation, delivery of backup and recovery services, and technology management. The ideal candidate will have a strong customer service orientation and proven ability to show initiative and ownership of problems to conclusion. The role offers the opportunity to work from the Oakville office on a hybrid basis with a minimum of one day per week spent in the office. If you are passionate about managing backup processes and associated tooling, this role is for you! Responsibilities: - Assist both internal and external customers with technical issues delivering cloud-based workloads focusing on backup tooling Veeam, CommVault, Windows, and Azure Backup Management - Continuously manage service performance against SLA’s and define corrective actions where needed - Assess client feedback and service KPIs from operational reporting to improve services by identifying problems, knowledge gaps, or procedural improvements - Refine supporting processes and procedures to ensure each client receives the best experience within agreed service levels - Monitor regional Incident queues and intervene to ensure Backup Management Incidents are dealt with within SLA - Collaborate with peers in other regions and produce monthly service reports on Infrastructure Management elements of the Operations Management Services workload - Represent the Managed Services team for sample compliance auditing by the Security & Compliance Team relating to Infrastructure Management - Support the Director of Operations Management to ensure all Operations Management team members have appropriate training and development plans - Participate in scheduled client backup reviews and ensure the successful implementation of all backup-related software updates - Deliver continual service improvements around automation for all backup processes and procedures - Introduce generic baseline reports on backups per client and participate in contract reviews as required - Supervise and manage Operations Management employees and establish team goals in line with the Company Strategy and Service Management metrics - Work with other teams or department leaders to coordinate end-to-end service delivery as needed and own the Global Managed Services Operations Management escalation routes - Maintain Commvault Certified Professional and Veeam Certified Engineer qualifications - Demonstrate expertise in storage configuration, security, data management, monitoring, and PowerShell scripting

Backup and Recovery Team Lead

Responsibilities

Skills wanted:

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About Calligo:

mission:

calligo.io

Admin access needed