Enterprise Customer Success Manager (Southeast) at Skydio | Torre
Enterprise Customer Success Manager (Southeast)
Skydio
Skydio

Enterprise Customer Success Manager (Southeast)

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Full-time
Compensation
USD110K - 160K/year
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Hybrid (San Mateo, California, United States)
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Posted about 2 years ago

Responsibilities & more

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters. We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our enterprise customers for the Southeast Region of the United States. The position can be located anywhere in the Central or Southeastern United States as long as you have easy access to a major airport to meet the travel requirements. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. Responsibilities: - Build scalable processes for customer on-boarding and post sales success - Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services - Develops healthy customer relationships through proactive support and cadence based follow ups - Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs - Create customer loyalty through proactive support and account management - Advocate for Enterprise customers through deep understanding of their use cases and needs - Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology - Ensure expansions and renewals through proactive support - Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules - Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises - Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts - Experience with commercial Unmanned Aircraft Systems and related software development/deployment - Work directly with customers through proactive, metrics based engagement - Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew - Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion - Ability to travel 40-50% of the time is required - Ability to obtain Part 107 certificate is required
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