Executive Assistant (Remote - Hybrid) at Sigrid.AI | Torre
Executive Assistant (Remote - Hybrid)
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Sigrid.AI

Executive Assistant (Remote - Hybrid)

Sigrid.AI
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Metro Manila, Philippines)
Posted about 3 years ago

Responsibilities

Sigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. They provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. They aim to democratize access to executive support and to create jobs using technology instead of replacing them. Sigrid is looking to hire ambitious, experienced, resourceful, and tech-savvy Executive Assistants who are interested in joining a technology start-up based in Europe and Asia. This position is currently open to candidates based in Metro Manila, Philippines. The Executive Assistant’s primary duty is to ensure that all stated, unstated, and anticipated needs of the clients are cared for and actioned with the highest quality, regardless of who worked on the task. Responsibilities: - Build strong business relationships with your clients by ensuring high-quality work on all tasks, regardless of who worked on them. - Manage client complaints and resolve issues effectively and in a timely manner. - Manage the client's usage through proper planning and setting the client’s expectations. - Ensure timely and high-quality resolution of all tasks, in compliance with Sigrid’s SOPs. - Perform a daily overall health check on each client’s account. - Manage resources through proper delegation and monitoring of work quality. - Effectively manage day-to-day work, primarily focused on account clean-up, task resolution, and time management. - Identify learning opportunities and coordinate with the Customer Success Manager to put together a recommendation for the company’s overall improvement. - Ensure the quality of work of all staff on all client-related tasks. - Ensure that the client’s preferences and information are captured and stored securely in compliance with our SOPs.
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