CGX Virtual Solutions, on behalf of a confidential client in the construction, repair, and maintenance services industry, is seeking a Client Excellence Assistant to join the team full-time.
This role is designed for a professional who is detail-oriented, sales-driven, and client-focused. You will serve as the frontline communicator, handling client calls, converting inquiries into scheduled work, optimizing field scheduling, and ensuring every client has an outstanding experience. Strong sales instincts, excellent communication skills in English, and organizational precision are a must.
⚠️ Important: This is not a basic virtual assistant position. We’re looking for professionals who think critically, communicate clearly, solve problems proactively, and can make smart decisions without being micromanaged.
💼 Key Responsibilities:
Sales & Client Communication:
* Answer and return client calls, texts, and emails with professionalism.
* Convert inbound inquiries into scheduled work using persuasive communication and sales closing skills.
* Provide repair quotes and follow up with clients to secure approvals.
* Make outbound calls for collections, reviews, and client feedback.
* Ensure clients feel supported, informed, and satisfied with every interaction.
Operations & Scheduling
* Optimize routing to improve time efficiency and profit margins.
* Manage daily schedule, appointments, and drive time.
* Track and schedule return visits.
* Confirm appointments through email, SMS, or phone calls.
* Organize quarterly team outings and assist with marketing event coordination.
* Meet daily revenue targets by maximizing technician utilization and reallocating appointments when cancellations or reschedules occur.
* Ensure all work orders include complete information and the attached estimate to support field team success.
* Serve as the liaison between technicians and clients, facilitating efficient scheduling, clear communication, and excellent customer satisfaction.
Client Experience & Reputation
* Respond promptly and professionally to online reviews.
* Generate at least 3 Google review requests per week.
* Conduct outbound follow-ups to strengthen client relationships.
* Support overall client excellence efforts to ensure customer happiness and long-term retention.
✅ Required Qualifications
* Bachelor’s Degree or higher (preferred).
* Proven experience as an Executive Assistant, Sales Assistant, Customer Support Specialist, Supervisor, or Operations Coordinator.
* Strong sales closing abilities for high-value services.
* Excellent communication skills in English (spoken and written).
* Detail-oriented, organized, and able to handle multiple priorities.
* Tech-savvy: comfortable with CRMs, Google Workspace, and VoIP phone systems.
* Confident making both inbound and outbound calls.
* Positive attitude, self-motivated, and proactive.
Preferred (But Not Required):
* Familiarity with CRM systems used in service-based businesses.
* Previous experience in a remote assistant or customer success role.
👉 Why Work with CGX Virtual Solutions?
* Permanent, full-time position (40 hours/week).
* Direct collaboration with leadership in a company with 10+ years in business.
* Opportunity to make a real impact in sales, operations, and client experience.
* Remote role with consistent workload and growth opportunities.
* Be part of a small, dedicated team where your contributions are valued.
