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3 days ago
Requirements and responsibilities
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management - Carrier Operations team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Implementing and troubleshooting our 3rd Party tracking services and operational challenges.Working Hours: 07:00-16:00 CSTWorking Days: Thursday to MondayWHAT YOU GET TO DO:Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operationsManage communication and resolve load challenges when they ariseWork with customer’s TMS ensuring timely updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.Support and operate with urgency, the track and trace of shipments to ensure service expectations are metUtilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in processConsistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loadsYOU HAVE EXPERIENCE:Fluent in English, both verbal and writtenProven ability to maintain high levels of customer serviceStrong verbal and written communication skillsEffective problem-solving skills; able to think outside the boxFamiliarity with U.S. geographySelf-motivated, go-getter attitude with a proactive approach to overcoming challengesCall center customer service experience is a plusWORKING AT LOADSMART:• Competitive base salaries - we believe in rewarding top talent• Loadie Time Off - PTO and sick days without a limitAt Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.