Internal Sales Manager at Reed Switzerland | Torre
Internal Sales Manager
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Reed Switzerland

Internal Sales Manager

Reed Switzerland
Posted by
Julien PETIT
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Full-time

Legal agreement: Employment

Base compensation
EUR52k - 57k/year
~USD60.3k - 66.1k/year

+ Bonuses (up to 15% of base compensation)

Negotiable
location_on
Remote (for France residents)
Remote (for Netherlands residents)
Remote (for Germany residents)
Posted 2 months ago

Responsibilities

Reporting Line: - Reports to: Group Internal Sales Manager. Job Purpose: - The Internal Sales Representative is responsible for managing and developing turnover with an existing portfolio of small accounts. - The primary objective is to re-engage customers, grow sales, and maximize customer retention through frequent, proactive communication and effective use of sales tools and CRM systems. Key Responsibilities: Sales & Account Development: - Develop a portfolio of small accounts, with responsibility for growing their turnover and developing them into medium and, ultimately, key accounts as the role evolves. - Re-engage customers through frequent outbound contacts via phone, email, and WhatsApp. - Promote company services, commercial conditions, seasonal offers, discount structures, and bonus schemes. - Identify upselling and cross-selling opportunities within the existing customer base. - Execute sales actions using defined call scripts and sales guidelines. - Meet or exceed individual sales and activity targets. Customer Communication & Relationship Management: - Maintain regular contact with customers to keep them informed of new offers and services. - Build long-term customer relationships through a proactive, professional, and solution-oriented approach. - Ensure consistent follow-up on commercial discussions and customer requests. CRM & Sales Tools: - Use the CRM system daily to plan, track, and optimize sales actions. - Accurately update customer contact details, call reports, opportunities, and actions in the CRM. - Ensure data quality to support effective sales campaigns and reporting. - Follow internal processes and sales workflows. Customer Service Support (Secondary Responsibility): - Provide first-level technical advice related to products or services for assigned customers. - Assist customers with online processes such as order tracking and online returns. - Act as a liaison with internal departments when escalation is required. - Maintain a strong service mindset while keeping a clear focus on selling. Training & Development: - Participate in structured product training and software/CRM training. - Apply sales scripts, tools, and best practices provided by the internal sales management. - Continuously develop product knowledge and sales skills. Profile & Skills: Education & Background: - Ideally a background or strong affinity with Agriculture or Automotive industries. - Previous experience in internal sales, telesales, or commercial roles is an advantage. Skills & Competencies: - Strong commercial mindset with a clear taste for sales and customer development. - Excellent communication skills (oral and written). - Comfortable with frequent outbound customer contact. - Well-organized, disciplined, and able to prioritize actions efficiently. - Proficient with CRM systems and digital tools. - Customer-oriented with the ability to balance sales and service. - Motivated, proactive, and results-driven.
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