About the RoleVita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support our patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care—from onboarding to ongoing treatment support. If you’re organized, communicative, and comfortable juggling patient coordination with back-office tasks, you’ll feel right at home here.Key ResponsibilitiesGuide patients through the onboarding process and answer questions related to their membership and treatmentMonitor medication refill needs and follow up on refill requests with patients/providersAssist patients with scheduling and tracking follow-up appointmentsTrack medication orders and shipment statusCommunicate regularly with pharmacy representatives regarding orders, delays, and updatesCoordinate with the medical team to relay patient updates and provider recommendationsRespond to patient messages in a timely, professional, and empathetic mannerComplete administrative and back-office tasks to support daily operationsMaintain accurate patient records and documentationQualificationsPrevious experience in customer service, healthcare support, or patient coordination preferredStrong English written and verbal communication skillsExcellent organizational skills and attention to detailComfortable working with patient portals, messaging systems, and internal tracking toolsAbility to multitask and manage follow-ups without dropping the ballProfessional, empathetic, and patient-focused approachWhy Work With Vita BellaFull-time, stable schedule (40 hours/week)Competitive pay packages for part-time & full-time team members, bonuses, membership and healthcare discounts, and continuing education opportunities. Base pay range of $36,000 - $52,000 salary. Meaningful work supporting patient care and wellnessCollaborative team environment with medical and pharmacy professionalsOpportunity to grow within a healthcare support roleFast-paced but supportive work cultureIf you enjoy helping people, staying organized, and being the calm voice patients rely on, this role might be a great fit.

Customer Service Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

Phil Vella

Phil Vella

About Vita Bella:

www.vitabella.com/

Admin access needed