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Responsibilities
Meet Upside:We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.The Impact You’ll Make:Upside is adding a Strategic Account Manager to lead mid-market and enterprise accounts in our fast-growing grocery vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.What You’ll Do:Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with UpsideImprove retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growthIdentify and close expansion opportunities and long-term agreement conversionsPredict and address concerns before they lead to churn riskLead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papersMaintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accountsCollaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailersCompetencies You’ll Need:10+years of client-facing experience including 7+ years of enterprise experience in technology; Bachelor's degree requiredExperience exceeding goals in retention and growth targetsExperience public-speaking and the ability to speak to both formal and casual audiencesStrong analytical skills that will translate analysis into relatable and compelling talking points and storiesProject-management abilities, including timeline management, client communication, and report interpretationCreative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retailsExperience working with the grocery industry or a two-sided marketplace is a major plusAbility to travel up to 20%Location:This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.Compensation:The U.S. base salary range for this full-time position is $140,000 - $175,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.Benefits:Medical, dental, and vision coverage starting on Day 1Equity (ISOs)401(k) programFamily planning programs + paid parental leavePhysical fitness and wellness membershipsEmotional and mental health support programsUnlimited PTO + 10 paid federal holidays + our annual, week-long Winter BreakFlexible work environmentLunch reimbursement for in-office employeesEmployee Resource GroupsLearning and Development stipendTransparent cultureAmazing mission!
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