Responsibilities and Expectations:
- Leads end-to-end administration, engineering, licensing, and governance of the Microsoft 365 platform including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot, and Entra ID.
- Ownership of collaboration platform strategies by monitoring the Microsoft 365 roadmap, evaluating emerging capabilities for business value and security fit, and guiding testing, staging, and production readiness.
- Ensures platform reliability by providing Tier 3 support, leading root-cause analysis and post-incident reviews, and documenting solutions that improve system stability.
- Manages enterprise identity and access through Microsoft Entra ID by enforcing SSO, MFA, Conditional Access, privileged access controls, identity governance, least-privilege licensing, and permissions reviews.
- Strengthens platform security and compliance using Microsoft Purview, Insider Risk Management, data classification, DLP, retention, eDiscovery, and pre-rollout security hardening for major platform changes.
- Analyzes business and technical requirements to design, develop, and implement Microsoft 365 solutions.
- Provides technical leadership and mentorship within a broader team.
- Other duties as assigned.
Education and Years of Experience:
- High school diploma or GED plus minimum fifteen years of IT experience.
- Associate's degree plus minimum ten years of IT experience.
- Bachelor's degree in IT-related field plus minimum eight years of IT experience.
Other Requirements:
- Participation in 24/7 on-call support.
- Demonstrates excellent organizational and interpersonal skills.
- Safety as the utmost priority.
