Product Support Specialist

Kenko AI

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Emma

You'll empower fitness businesses to thrive by translating customer needs into product solutions.

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Full-time

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Remote (for United States residents)

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Posted 5 months ago

Product Support Specialist (B2B SaaS) role in Bengaluru, collaborating with US customers. The ideal candidate is hands-on and curious, proficient at navigating SaaS products, translating customer problems into actionable feedback, and communicating effectively with customers and internal teams in a fast-moving environment. Prior B2B SaaS experience is a plus.

About Kenko AI:

Kenko helps your fitness business win the local market. 📦 Kenko is a complete “business in a box” platform that combines a state-of-the-art website, automated lead-to-member workflows, and a branded member app to drive member loyalty. 💬 It's AI inbox (covering email, text, messenger, etc.) and integrated back office eliminate admin hassles, allowing you to focus on growing your community. 🙋♀️ Supported by a dedicated business growth coach and a proven 7-step business playbook, Kenko equips you with everything you need to deliver a world-class experience to your members. 💼 Kenko Franchise Suite helps fitness & wellness brands transform into AI-first industry leaders. We closely partner with franchise corporate teams to solve complex data and workflows challenges across 100s of business locations. Together we deliver hyper-personalised member experience and industry-leading profit margin for every location. Start "winning your market" with Kenko today.

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