About the Role:
- We are hiring the first true Sales Operations owner for a fast-growing health and wellness company with a large, high-performing sales team.
- This is a senior, embedded role.
- You will sit inside Sales, work directly with the Sales Director and manager layer, and be the person who finally gives leadership a system they can trust.
- The environment is honest: HubSpot has been running, but not cleanly.
- There are legacy automations, fragmented data, and reporting that leadership cannot fully rely on yet.
- Your first 30-60 days will be about stabilization and governance.
- After that, you will own the Sales Ops function end to end and help unlock the next phase of growth.
- This is not a support role.
- This is not a ticket-taker role.
- We are looking for someone who can diagnose, decide, build, and communicate with minimal hand-holding.
What You Will Own:
- HubSpot architecture and data governance: Unify the property model, standardize pipeline stages, sunset legacy fields and rogue automations, and own a clean, trustworthy system.
- Data quality and deduplication: Hands-on dedup of thousands of records, prevention controls, and reconciliation of historical reporting.
- Setter to closer to pass-off process: Define SLAs, QA checkpoints, and handoff protocols; drive adoption with frontline reps and the manager layer.
- Reporting and closeouts: Build and own weekly, monthly, and quarterly closes that leadership can make decisions from; board-ready KPI dashboards.
- Change management and documentation: Change logs, property dictionaries, API/automation registries, UAT before every push, release notes after; no "toggle and break" approach.
- Integration and API hygiene: Audit and govern API keys, integrations, and automations; sunset orphaned workflows; coordinate key rotations safely.
- Stakeholder communication and enablement: Train and support a large, predominantly female sales organization; plain language, high empathy, high clarity.
- Triage and stabilization: Calm root-cause analysis when things break, proactive QA before they do, fast communication to the team throughout.
Who You Are:
- Senior IC: You have been the sole Sales Ops owner before, not a supporting player.
- Governance-first: You do not push changes without a plan, documentation, and a rollback path.
- Communicator: You can explain a technical change to a non-technical salesperson and make it land; you over-communicate, not under.
- Ownership mentality: You spot the problem before it is reported, bring the proposed fix, get alignment, and execute.
- Calm under pressure: Messy environments do not rattle you; you triage fast and keep the team informed.
- Empathetic: You understand that adoption is a people problem, not just a systems problem.
Must-Have Experience:
- Deep, hands-on HubSpot ownership (Sales Hub, Operations Hub, dashboards, workflows, property models).
- Proven data quality and deduplication work at scale, not just "I cleaned some records."
- Experience building or enforcing a setter to closer or similar structured sales process.
- Reliable reporting cadences for sales and executive leadership.
- Integration experience: Zapier at minimum; API hygiene and key governance a strong plus.
- Exceptional English: Written and verbal; you will be the primary interface between the system and the sales team every day.
Nice to Have:
- Experience with n8n, Make, or AI-connected workflows.
- Familiarity with health/wellness, B2C coaching, or high-volume consumer sales environments.
- Payments or form ecosystem experience (Stripe, JotForm, or similar).
- Background supporting outbound AI, SMS, or dialer programs.
If this sounds like the role you have been waiting for, one where you can finally own the whole function, build it right, and grow with a company that is serious about doing it properly, we would love to hear from you.
