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Posted 4 months ago
Requirements and responsibilities
What You’ll DoAs National Operations Manager, you will lead our processing and pipeline organization and ensure every loan progresses smoothly from application to closing.Oversee all mortgage processing teams nationwide, including hiring, training, coaching, and performance management.Serve as the operational point person responsible for pipeline flow, turn times, quality, and fulfillment excellence.Work directly with processors to troubleshoot complex files, clear conditions, and resolve bottlenecks.Partner closely with Loan Officers, Underwriting, and Product to maintain clean, accurate, and timely files.Build and refine workflows, checklists, and operating procedures to reduce friction and increase productivity.Track key operational metrics and provide weekly reporting to operations and executive leadership.Identify and implement process improvements that enhance speed, quality, and customer satisfaction.Ensure compliance with agency, investor, and RenoFi-specific renovation guidelines.Drive accountability across the operations team, enforcing standards while supporting individual growth.Help shape the evolution of RenoFi’s operations organization as volume scales.Who You AreYou are an operational leader with a builder’s mindset.You thrive in a fast-paced, early-stage environment, and you’re energized by the chance to create clarity where others see complexity.A hands-on leader who models excellence by staying close to the work and supporting your team directly.A systems thinker who sees how process, people, and technology connect.A calm, proactive problem-solver who thrives under pressure.A coach who develops processors into high-performing operators.A communicator who keeps teams aligned and expectations clear.An operator who knows that follow-through, accuracy, and structure create predictable success.Someone who enjoys building, improving, and scaling systems rather than simply maintaining them.Requirements7 or more years of experience in mortgage operations, with at least three years in a leadership or management role.Deep understanding of the full loan lifecycle, including processing, underwriting workflows, and closing.Experience managing teams responsible for pipeline movement, file quality, and customer communication.Knowledge of Agency, FHA, VA, Non-QM, construction to perm and renovation loan products.Strong experience with LOS systems.Proven ability to lead in a fast-paced, changing environment while maintaining high standards.Strong analytical skills and comfort with dashboards, reporting, and operational KPIs.Excellent communication and organizational skills.Entrepreneurial mindset and willingness to roll up your sleeves to get the job done.Closing DescriptionYou will help build the operating system for the next generation of renovation lending. You will shape a team, refine a process, and drive outcomes in one of the most critical functions at RenoFi. If you want to impact the customer experience, the efficiency of our pipeline, and the trajectory of a category-defining platform, this role offers that opportunity.RenoFi is committed to building a diverse and inclusive team. We believe various backgrounds and experiences contribute to our mission of transforming the renovation lending industry. If your experience doesn’t perfectly match the requirements, we encourage you to apply anyway and tell us why you’d be a great fit for this role!ABOUT USRenoFi’s mission is to empower every homeowner to be a renovator.Founded in 2018, RenoFi created the world’s first Renovation HELOC – called the RenoFi Loan. RenoFi Loans enable homeowners to borrow based on the after renovation value (ARV) which dramatically increases a homeowner’s borrowing power by 11x on average, all without having to refinance out of their existing low mortgage rate.By leveraging RenoFi’s proprietary Renovation Underwriting technology platform, RenoFi provides lending partners with a turnkey solution to offer the best renovation financing solutions in the market.Over time, RenoFi evolved into becoming the world’s first one-stop-shop for renovation finance, offering every renovation financial product available from renovation home equity loans, to unsecured home improvement loans, to land loans, construction loans and so much more. No one in the country can match the breadth and depth of the renovation solutions available to homeowners through RenoFi.To date, RenoFi has helped finance over $1 billion in renovation projects and is backed by leading investors including Fifth Wall, Canaan, First Round Capital, and TruStage Ventures. Learn more at www.renofi.com.READ MORE ABOUT RENOFI• Why we founded RenoFi• RenoFi's feature in HousingWire• RenoFi in TechCrunchWHY RENOFI?Since our founding in 2018, RenoFi has been built with a strong remote culture at its core. We set out from day 1 to build a remote-first organization, purposefully designing a work culture that you’ll love to be a part of. We’re proud that our team spans time zones and nationalities, and we’re committed to ensuring every team member feels connected and supported. What unites us is a shared mission to make renovations possible for every homeowner with simpler and smarter home renovation financing solutions. We offer:Competitive cash and equity compensationHealth, retirement, and other country-specific benefitsFlexible vacation policy#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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