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Posted 4 months ago
Requirements and responsibilities
About the RoleThe north star for this role is ensuring the practice is running smoothly specific to provider onboarding, practice workflows, and administration. This is a hands-on role ideal for someone who enjoys making sure the day-to-day operations run smoothly and has experience supporting key workflows within a healthcare practice (provider onboarding, clinical licensure, compliance and partnering with payers). You are not afraid to take action and proactively take steps to improve employee and patient experience.Non-negotiablesExperience with submitting and maintaining clinician state licensureThis is a hands-on operations role - not exclusively strategy or people-management (opportunity for growth at a later financing stage)You will own payer engagement, provider onboarding, and provider licensureThis is a lean environment without dedicated administrative support - must be willing to do the hands-on operational and administrative work (setting up systems in place to ensure consistency and minimize administrative burden is encouraged)WHAT YOU'LL DOProvider Onboarding & ExperienceCreate consistent, structured experiences for new employees joining our ManaTeamMaintain onboarding checklists, training modules, and account setupEnsure continuity of hiring and onboarding experience across recruiter, office manager, and supervisorsFacilitate and maintain provider licensure (onboarding, renewal, and new licenses)Practice OperationsDrive structured execution of priorities, change management of practice workflows, and ensure teams move work forwardClinical Ops: Manage project plans and SOPs for clinical workflows and operational initiatives (ex: HMO, Medicaid rollout, new charting notes, etc)Clinical Ops: Partner with RCM Manager on payer enrollment and compliance (QA/audits, policy change management)Clinical Ops: partner with Head of Strategy & Ops on provider productivity, capacity planning (monitoring and adjusting), and provider schedule managementPractice Ops: Manage and process contractor payroll and general accounts payablePractice Ops: Support cleaning-up company knowledge base and record-keepingAbout You3–6 years of experience in healthcare operations, practice management, or a similar role supporting clinicians and practice administrationExperience with provider licensing requiredHighly organized with strong attention to detailComfortable managing multiple workstreams and following through on execution in a dynamic environmentClear communicator who enjoys coordination with a diverse set of partners (clinical, operations, patients, etc)Process-oriented and motivated by making systems betterComfortable using technology platforms and guiding others through digital toolsWhy Join Us?Remote-First: Work from anywhere, with flexible hours.Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care.Comprehensive Benefits: Flexible PTO, 401K match, parental leave, Quarterly Mental Health DaysMission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives.Compensation$100,000-$115,000 in alignment with healthcare and operations experience.Our Core Values & NormsChildren First: They are our focus and future.Embrace Growth: Challenge and change are necessary.Kindness Always: It’s the foundation of everything we do.Own It: Empowerment comes with accountability - we follow through and deliver resultsClear is Kind: We are clear, direct, and professional. Urgency, not chaos.Best Intentions: Assume good intent, celebrate wins, and use progress to build resilience.
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