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Posted 4 months ago
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Requirements and responsibilities
We are a fast-growing SaaS company helping venues increase bookings using AI. We are looking for someone who can own onboarding end-to-end, from client calls to technical setup, ensuring every account goes live quickly and correctly.
You will own the onboarding experience from start to finish and be responsible for getting every client live, successful, and seeing results.
Responsibilities
* Lead onboarding calls with new clients (English required)
* Manage implementation: client data, integrations, and ensure go-live within 2 weeks
* Proactively ensure clients are seeing results and moving toward booking more events
* Resolve most issues independently and escalate only when necessary
* Monitor accounts and proactively act to reduce churn and drive renewals
* Handle light technical implementation including website integrations (forms, tracking scripts, webhooks)
* Troubleshoot issues related to SMS, email, and lead capture flows
* Assist clients with setup tasks such as DNS records, domain connections, and form integrations, ensuring everything works end-to-end
* QA each account before go-live to ensure everything is working properly
* Identify onboarding friction points and suggest improvements to streamline the process
* Maintain fast onboarding timelines and ensure clients go live within 1–2 weeks
* Take ownership and move quickly without needing constant direction
Requirements
* Comfortable working with basic web technologies (HTML, scripts, forms)
* Experience with tools like Zapier, webhooks, or CRM integrations
* Ability to troubleshoot technical issues independently before escalating
* Strong English (near-native, client-facing)
* 2+ years of experience in SaaS Customer Success, Account Management, or Implementation
* Comfortable on video calls, excellent communicator
* Organized, detail-oriented, and proactive
* Bonus: experience with CRM, marketing automation, or AI tools
* Spanish fluency is a plus
* Experience with platforms like Webflow, Wordpress, Typeform, Jotform, etc.
This role is NOT for you if:
* You prefer only managing relationships without handling technical tasks
* You rely heavily on developers to solve basic setup or integration issues
* You are not comfortable troubleshooting and figuring things out independently
Compensation & Benefits
* Base salary: $30,000–$35,000 USD/year
* Performance bonus: $4,000–$8,000 USD/year tied to retention and onboarding success
* OTE: ~$34,000–$43,000 USD
* 100% remote, exclusive full-time role
* Career growth into Customer Success leadership as the company expands
Optionally, you can add more information later (benefits, pre-screening questions, etc.)