Customer Success Manager at Spark Marketing Agency Inc | Torre
Customer Success Manager
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Spark Marketing Agency Inc

Customer Success Manager

Spark Marketing Agency Inc
Posted by
Cesar Gonzalez
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation
USD1k - 2k/month
Negotiable
location_on
Remote (for Colombia residents)
flightsmode
Visa sponsorship: No
Posted 7 months ago

Responsibilities

You will be a Client Success Manager responsible for managing client relationships and ensuring strong communication and retention across our contractor marketing accounts. This role is critical to maintaining client satisfaction, preventing churn, and identifying opportunities for upsells and referrals. You will manage approximately 50 client accounts and act as the primary communication bridge between clients and the internal marketing team. Responsibilities: Client Communication: - Serve as the primary point of contact for clients. - Conduct monthly performance review calls. - Maintain weekly check-ins with clients via text or messaging. - Follow up daily when tasks or information are pending. - Communicate campaign updates provided by the Senior Media Buyer. Client Retention & Support: - Handle client complaints and concerns professionally. - Identify and resolve potential churn risks. - Ensure clients feel supported and informed. - Maintain strong relationships and client satisfaction. Onboarding: - Conduct new client onboarding calls. - Assist clients with granting access to their platforms. - Walk clients through their GoHighLevel CRM. - Ensure all required assets and information are collected. Opportunity Identification: - Identify upsell opportunities. - Ask for client referrals when appropriate. - Communicate potential opportunities to leadership. Internal Coordination: - Work closely with the Senior Media Buyer. - Communicate urgent client needs or requested campaign changes. - Relay performance reports provided by the media buying team. - Coordinate internally to ensure smooth execution. Authority & Boundaries: - You cannot pause campaigns independently. - You cannot approve refunds or billing changes. - Campaign performance adjustments are handled by the Senior Media Buyer. Requirements: - Strong English communication skills (near-native level required). - Experience working with clients in a service-based business. - Understanding of Meta ads performance metrics. - Familiarity with GoHighLevel CRM. - Strong customer service and relationship management skills. - Ability to manage a large volume of client accounts. - Organized, responsive, and professional. What We’re Looking For: - Customer-support oriented personality. - Excellent communicator and problem solver. - Calm and professional under pressure. - Strong relationship builder. - Ability to manage multiple conversations and clients simultaneously. Compensation: - $1,000 – $2,000 USD per month. - Full-time position. - Remote (Colombia).
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