About the RoleWe are seeking a talented and high-energy Remote Customer Service Representative to join our Project Coordination (PC) Department. This is an exciting opportunity to grow professionally while playing an essential role in the company’s success.In this role, you will work closely with management, report writers, field technicians, clients, and homeowners to ensure smooth coordination of projects and exceptional customer experiences. We are looking for someone who thrives in fast-paced, high-volume environments and can confidently manage customer interactions while maintaining professionalism and control of conversations.What You’ll DoAnswer incoming phone calls promptly and professionallyMake outbound calls to clients, internal teams, and departmentsEfficiently manage a high volume of calls and email correspondenceCoordinate and schedule field events, including appointments with technicians, clients, and homeownersDeliver exceptional customer service while maintaining strong client relationshipsUtilize professional de-escalation techniques to resolve complex client issuesAccurately enter project notes, client communications, and data into internal systemsPrepare and obtain necessary work authorizations and documentationOrganize files and perform additional administrative tasks as neededCoordinate meetings, track action items, and follow up with stakeholdersMonitor project timelines and assist in removing roadblocks for clients and internal teamsQuickly learn and adapt to new software platforms and CRM systemsRequirementsMinimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related roleProven ability to manage multiple projects and priorities simultaneouslyStrong experience handling inbound and outbound customer communicationExceptional verbal and written communication skillsStrong de-escalation and customer management abilitiesFamiliarity with project management methodologies such as Agile, Scrum, Waterfall, or similarExperience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platformsStrong organizational, multitasking, and stakeholder management skillsComfortable navigating multiple systems and learning new technology quicklySkilled in Excel, Google Sheets, reporting tools, and accurate data entryAbility to work both collaboratively and independently in a remote environmentEnglish proficiency at B2 level or aboveProfessionalism, honesty, integrity, and a growth mindsetResilient and capable of thriving in a fast-paced, high-pressure environmentDedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setupThe Ideal CandidateA confident communicator who can lead and control conversations professionallyTech-savvy and adaptable when learning new systems and toolsA proactive problem-solver focused on delivering positive client outcomesOrganized, detail-oriented, and highly dependablePassionate about customer satisfaction and continuous improvementAbout UsWe specialize in providing advanced environmental consulting and remediation services for industrial and commercial sectors. Our team helps businesses manage environmental risks, maintain regulatory compliance, and implement sustainable practices.Our expertise includes environmental site assessments, pollution prevention strategies, waste management solutions, and innovative technologies designed to minimize environmental impact. By partnering with organizations, we contribute to smarter resource management and healthier ecosystems and communities.
