Director of Analytics – Customer Experience

Bank of America

Emma

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Full-time

Legal agreement: Employment

Compensation

EUR160k - 220k/year

~USD182k - 250k/year

Remote (for Netherlands residents)

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about 1 month ago

📊 Hiring: Director of Analytics – Customer Experience✨ Responsibilities:Lead CX analytics across digital, call centre, and airport touchpointsBuild NPS, CSAT, and sentiment models to drive service transformationPartner with COO and Chief Customer Officer on $50M+ CX investment cases

User since: Jun 2026

About Bank of America:

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.

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Director of Analytics – Customer Experience

Emma

Requirements and responsibilities

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Stephen shedrack

Stephen shedrack

About Bank of America:

www.bankofamerica.com/

Admin access needed