About usCommon Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out.GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+.We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more.As we scale, we are looking for a Head of Business Operations to build and operate the internal systems, processes, and operating cadence that allow the company to scale efficiently.Role OverviewThe Head of Business Operations will build the operational backbone of Common Room.This role is responsible for designing and running the company’s operating system across Finance Operations, People Operations, and cross-functional initiatives. The focus is on building scalable processes, implementing the right systems, and improving how the company executes.You will work closely with the CEO, VP of Revenue Operations, and leadership team to identify operational bottlenecks, implement improvements, and ensure that the company can scale without accumulating operational or technical debt.This role is ideal for someone who enjoys solving messy operational problems, implementing systems, and making organizations run better.Key ResponsibilitiesCompany Operating SystemBuild and operate the company’s operating model, including forecasting, planning, and operational cadencePartner with the leadership team to translate company priorities into measurable operating plansDrive operational rigor across the business through clear metrics, processes, and reportingImprove cross-functional coordination between GTM, Product, and LeadershipOperational Infrastructure & SystemsBuild the operational architecture that enables Common Room to scale efficiently.Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growthEvaluate, select, and implement core business platforms including:Finance systems (ERP, billing, expense management)HR systems (HRIS, payroll, benefits)Recruiting infrastructure (Ashby)Establish scalable operational standards and system architecture that prevent future technical and operational debtDefine clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company growsDesign vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functionsEnsure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignmentFinance OperationsEstablish the operational rigor and financial infrastructure required for a scaled SaaS business.Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibilityPartner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processesDesign financial policies, internal controls, and documentation that support long-term company scaleOversee operational finance workflows including revenue recognition for subscription SaaS contractsMaintain financial data structures such as the chart of accounts and reporting frameworksProvide leadership with consistent visibility into cash position, burn rate, and financial healthSupport the company’s planning processes, including the annual budgeting cycle and rolling forecastsMaintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-makingPeople OperationsBuild the people infrastructure and processes that enable the company to scale its team effectively.Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboardingEstablish scalable people operations policies, systems, and documentation that ensure operational rigor as the team growsImplement and manage HR systems including HRIS, payroll coordination, and benefits administrationEnsure the company maintains compliance with federal, state, and local employment regulationsSupport leadership in executing performance management, promotion, and compensation processesMaintain accurate employee data and reporting to support leadership visibility and decision-makingServe as a trusted internal resource for managers and employees on operational and people-related processesContinuously improve the employee experience while ensuring operational consistency and complianceStrategic & Cross-Functional ProjectsDrive operational improvements that strengthen how the company executes and scales.Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performancePartner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisionsSupport strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilitiesTranslate business insights and operational data into clear decisions, priorities, and execution plansImprove cross-functional coordination by establishing clear processes, accountability, and reporting structuresIdentify and remove systemic operational bottlenecks that limit company executionQualificationsExperience5+ years of experience in Business Operations, BizOps, or Startup OperationsExperience working at a high-growth SaaS company (Series B–D preferred)Track record of building systems and processes from scratchExperience implementing finance, HR, or operational systemsFamiliarity with SaaS business metrics and operating modelsSkillsExceptional problem solving and operational thinkingAbility to bring structure and clarity to ambiguous problemsStrong cross-functional communicationHighly organized with strong execution disciplineComfortable operating in fast-moving startup environmentsIdeal Candidate ProfileCandidates for this role often come from backgrounds such as:Business Operations at high-growth SaaS companiesStartup operators who have scaled companies from Series A → Series CFormer consulting or growth equity operators who transitioned into startup BizOps rolesOperators who have worked closely with founders to build operational infrastructureOur valuesBe Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.Our benefitsOur investment in caring for our employees and their families is a key part of our values and culture at Common Room:Competitive base compensation with meaningful equity ownershipHealth insurance including medical, dental, and vision, HSA and FSAWe pay 100% of your employee premium and 50% of your premium for any dependentsUnlimited Paid Time OffPaid Company HolidaysWork from home policy including a laptop and support for your home office needsMonthly Remote Stipend401(k) self contributionPaid Family LeaveOpportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
