Customer Service Manager at Abakus Center

Hello! We`re Abakus School - we’re a leading international school of neuromathematics and cognitive development for children aged 5–12, blending online and offline learning with a science-backed, neuropedagogical approach. As we grow across Europe, we’re expanding our support team to better serve familiesin English and Romanian.Your RoleBe the trusted point of contact for parents and teachers — from onboarding to course completion.Support clients via chat, email, and calls on our platformManage schedules, course changes, teacher swaps, and account updatesCommunicate clearly and warmly in English and RomanianSolve issues fast, anticipate needs, and boost satisfaction with our servicesRun check-in calls and handle feedback with careKeep records accurate and workflows smoothRequirementsHigh level of English and Romanian (speaking & writing)Russian language on a basic level (general understanding of speech in russian)Tech-savvy: quick with tools like Google Workspace, CRM, chat platformsProactive, empathetic, and detail-orientedGreat at multitasking, staying calm under pressureTeam player with initiative, optimism, and a service mindsetExperience in customer support or education is a bonus — but your attitude and skills matter most.BenefitsFully remote role in a supportive, mission-driven teamPaid training & growth opportunitiesMake a real difference in children’s learning journeysFixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes. If you’re organized, caring, and love helping people — we’d love to hear from you.Let’s grow together. 🌱

Customer Service Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Abakus Center:

abakus-center.ru

Admin access needed