Role DetailsLocation: US: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, OR, TX, VA, WAWork Arrangement: RemoteType of Support: Outbound callsContract Duration: Temporary, 6 MonthsTraining Schedule: Monday - Friday, 11:00am - 8:00pm EST (tentative) Work Schedule: Open to shifting schedules (subject to business requirements)Expected Start Date: Immediately About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.Welcome to Crescendo. Welcome to what’s next.The RoleWe’re currently looking for a motivated Patient Enrollment Specialist with a passion for talking with people, building strong relationships, and providing personalized support throughout enrollment and program implementation.The best fits for our team are people who are excited about working in a dynamic environment where they can change people’s lives for the better and who are self-motivated and eager to be a strong part of the team. Additionally, those who are driven by helping others and making a real difference.The reason you join won’t be the reason you stay.What You’ll Do:Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone appConduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollmentsCreate exceptional patient enrollment experiences and share insights with your peersEvangelize the program benefits and the impact it will have on member healthDeliver value to our partners and strengthen relationships through feedback, communication, and collaborationGather patient insights on enrollment experience in order to outline areas of growth and opportunityMaximize team growth by delivering observations and identifying trends to help the team as it growsWhat We Expect From You:Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leadsYou are a strong communicator who can easily build relationships, problem-solve, and navigate around push-backYou love being on the phone and chatting with folks, and want to flex your extroverted personalityYou love providing assistance and showing people the benefit of a product or serviceYou are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneouslyYou can utilize your emotional intelligence to drive your conversations and allow you to meet patient needsYou are goal-oriented with a go-getter attitude and are able to work with limited supervisionYou like to educate and simplify concepts for folks who struggle with complicated thingsWhat You’ll Get In Return:Be part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsRemote working arrangements Competitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesCompetitive retirement benefitsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
