Senior Student Support Specialist at Empowered Education | Torre

Senior Student Support Specialist

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Full-time

Legal agreement: Employment

Compensation
USD50k - 100k/year
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Manage the Support Desk on assigned days, ensuring that all tickets are responded to within 24 hours. • Report status of the Support Desk to the Support Manager so staffing can proactively be adjusted based on student ticket volume so SLAs are maintained at all times • Support live Webinars and classes for our students using Zoom, generally 3-5 events per week • Advocate for our students, clients, and others by identifying user issues, inquiry trends, and unmet student needs. • Ensure high quality of ‘holding’ and care in all of your communications.