At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.About the Role:We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.Responsibilities:Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North AmericaLead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilizationManage project delivery activities to keep implementation work on schedule, on budget, and aligned to scopeBuild and maintain strong relationships with business and IT stakeholders to align priorities and drive decisionsDefine and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagementApply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategiesSupport testing strategy and execution, including unit testing, integration testing, and UAT planning and coordinationDevelop core enablement artifacts such as training materials, process documentation, and user training supportDrive strong governance practices to ensure solution quality, scalability, and alignment to business needsProvide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issuesRequired Qualifications and Skills:Educational background in Information Technology, or a related disciplineAt least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRMExperience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics toolsWorking knowledge of data migration concepts including ETL/ELT processes and transformation mappingExperience building integrations/interfaces with other systems using APIsStrong communication and stakeholder management skills (able to translate business needs into system configuration)Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologiese-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.This is a current vacancy, and we are actively hiring for this position. About UsCanadian Solar is a leading manufacturer of solar panels, inverters, and energy storage solutions since 2001. Our friendly and dedicated team of sales and operations experts work with retailers and strategic distribution partners all over the globe to provide our residential, commercial and utility-scale solar solutions. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
28 days ago