HireNama is hiring Customer Support Assistants for a remote contractor opportunity supporting an international AI-focused project.This opportunity is ideal for experienced customer support professionals who can bring strong communication, empathy, problem-solving and customer experience expertise to help train and improve next-generation AI systems.Key ResponsibilitiesHandle customer inquiries with clear, empathetic and solution-focused communicationManage and document customer interactions using CRM platformsAnalyze customer issues, identify root causes and provide actionable solutionsUse product knowledge to support and educate end usersShare customer feedback, common challenges and customer sentiment trendsCreate and review FAQs, support documentation and best practicesProvide real-world customer support scenarios and insights to help train AI systemsIdeal Candidate3+ years of professional customer support experienceExcellent written and verbal communication skillsStrong empathy and solution-oriented approachExperience handling complex customer casesAdvanced knowledge of CRM and digital support toolsStrong product knowledge and user education skillsExcellent analytical and problem-solving abilitiesExperience working remotely or with distributed teams is a plusPrior AI experience is not requiredIf you're an experienced customer support professional looking for a global remote opportunity, this could be the right opportunity to explore.

Customer Support Assistant (Remote Contractor)

Emma

Responsibilities

Skills wanted:

Language(s) required:

hirenama.com

Admin access needed