Head of Contact Center Operations at MedPro Disposal

MedPro Disposal & MP1 Solutions are looking for an experienced Head of Contact Center Operations to lead and transform our customer service organization.If you've successfully managed managers, led high-volume contact center operations, driven service transformation, and built high-performing customer service teams, we'd love to connect with you.This is a senior leadership role where you'll partner directly with executive leadership to help build the future of our AI-driven Compliance Services Organization.What You'll LeadMulti-channel contact center operations (Voice, Email, Chat & SMS)Operations Managers, Team Leads, and frontline teamsWorkforce planning, capacity management, QA, and service deliveryCRM and contact center technology improvements (Salesforce Service Cloud preferred)KPI reporting, operational strategy, and continuous process improvementAI-powered service transformation initiativesWhat We're Looking For10–15 years of Contact Center, BPO, or Service Delivery leadership experienceMinimum 5 years managing managers and department-level operationsExperience leading high-volume customer support organizationsStrong background in workforce planning, operational excellence, and performance managementExcellent English communication skills supporting U.S.-based operationsWhy Join MedPro Disposal & MP1 Solutions?Permanent Work From Home$18–$24/hour (USD)Fixed weekends offPaid leaves after 6 months and paid U.S HolidaysWork Anniversary BonusJoin a fast-growing organization that's redefining healthcare compliance through technology and AI.

Head of Contact Center Operations

Emma

Responsibilities

Skills wanted:

Language(s) required:

Ruth Caro

Ruth Caro

About MedPro Disposal:

mission:

www.medprodisposal.com/

Admin access needed