We are seeking a proactive, highly detail-oriented Contracting Coordinator to support and help grow a client's Contracting Department. This role serves as the primary point of contact for agents throughout the contracting and licensing process while helping build scalable workflows, documentation standards, and operational processes that support a growing organization.
Responsibilities:
- Support contracting and licensing administration across multiple insurance product lines.
- Communicate with agents, partners, and stakeholders to resolve issues and keep applications moving.
- Manage tickets, requests, inboxes, follow-ups, and documentation.
- Track outstanding requirements and ensure cases move through to completion.
- Maintain accurate records, reports, and CRM data.
- Create and improve SOPs, workflows, tracking systems, and operational processes.
- Coordinate with multiple teams to improve visibility and efficiency.
Ideal Background:
- Contracting & Licensing (Medicare, Individual & Family Health, Hospital Indemnity, Ancillary Products, Life Insurance, or Annuities).
- Administrative Support.
- Operations Coordination.
- CRM, Ticketing, or Help Desk Systems.
- SOP Creation & Process Improvement.
- Agent, Client, or Stakeholder Support.
Requirements:
- 2+ years of experience in contracting, licensing, credentialing, agent support, operations, or a related field.
- Strong written and verbal English communication skills.
- Exceptional attention to detail.
- Ability to manage multiple priorities independently.
- Experience creating or improving processes and documentation.
- Comfortable working cross-functionally with multiple teams.
Nice to Have:
- Experience with Zoho tools.
- Experience with project management, ticketing, or CRM platforms.
- Insurance industry experience.
Additional Information:
- If you enjoy solving problems, creating structure from complexity, and helping build efficient processes, we'd love to hear from you.
