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Responsibilities
Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions.Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the Agentic AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.RESPONSIBILITIESArticulate our unique value proposition and technology differentiation.Demonstrate Kore.ai Platform features and pre-build Solution products.Whiteboard the solution and review architecture, performance, and scalability requirements.Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.Facilitate and drive use case workshops with prospective customers.Analyze conversational UX use cases for feasibility and value creation for the client.Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.Work closely with product management to provide input and guidance for product roadmap and enhancementsWork closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer successDevelop and maintain relationships with prospect and customer technical contacts.Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.EXPERIENCE / SKILLS REQUIREDMUST HAVE SKILLSMinimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role requiredMinimum 5 years of experience participating in the sales cycle at a technology company requiredTechnical experience preferably sales-engineering &/or web-development experience requiredStrong technical acumen & ability to learn new patterns, spaces and domains quickly requiredAbility to understand our client’s challenging business problems and frame up a crisp solution requiredExperience with languages such as Python, Java, JavaScript, and Linux shell scripts requiredTravel – must be willing to travel up to 50% and reside within an hour of a major airport requiredExcellent communication skills need to articulate technical capabilities to business users and business requirements to technology teamsMUST HAVE ONE OR MORE OF THE FOLLOWING SKILLSPrevious experience in contact center technologies (CCAAS, IVR, ITR, Chatbots/IVA, etc) requiredPrevious experience in RPA or Process Automation requiredPrevious experience in Generative AI or ML technologies preferably using LLM’s requiredOTHER SKILLS:Confidence and strong presentation skills to drive large portions of long customer meetingsStrong customer presence, especially with senior client executivesApproachable and someone who loves to work a room and build relationshipsA consultant mindset to identify and frame customer solutionsProven track record selling enterprise ai dealsExceptional listenerStrong verbal and written communicationStrong analytical and problem-solving capabilitiesHighly organized, detail-oriented, and self-motivatedAble to thrive in a high-growth, fast-paced environmentEDUCATION QUALIFICATIONBachelor’s degree in Computer Science, Engineering, or a related quantitative field requiredDepending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
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