As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience.You’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms.What You’ll Do:Provide top-tier travel support via chat, calls, and emailsMaintain up-to-date knowledge on suppliers, destinations, and systemsQuickly assess customer needs, urgency, and preferencesAccurately handle hotel, flight, car, and rail bookingsGuide customers in self-service options on the Navan platform and appRespond promptly, meeting SLA expectationsFollow company and customer policies, ensuring global complianceGive feedback to stakeholders on goal progress and key processesParticipate in team meetings on products, suppliers, and industry updatesStay current on travel industry best practicesMaintain attendance, complete assigned training, and meet performance metricsWhat We’re Looking For:Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatoryLanguage: Fluency in English - both written and verbalCustomer Service: Background in contact center or customer-facing rolesTech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and SalesforceAvailability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PMSkills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issuesAttitude: Empathetic, professional, and excellent at communicating verbally and in writingNOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. The working hours will be between 12pm-2am covering US hours.Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
about 1 month ago