You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 2 months ago
warning
Heads-up
Requirements and responsibilities
About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.About the RoleWe are hiring an Enterprise Customer Success Manager to own a portfolio of 5–10 strategic accounts.This is not a reactive, ticket-based support role. It is a proactive, metrics-driven CSM position focused on:Net Revenue RetentionCustomer health and long-term value realizationExecutive relationship managementExpansion through measurable ROI deliveryYou will act as a strategic advisor to enterprise customers — ensuring adoption, proving impact, and identifying growth opportunities based on data and business outcomes.We’re looking for someone analytical, commercially aware, highly structured, and comfortable engaging senior stakeholders.You must be commercially sharp, metrics-driven, and able to communicate with executives succinctly and directly. This role requires someone hungry, analytical, and proactive about growth.What You’ll OwnRevenue & ExpansionOwn renewal and expansion targets across a defined enterprise portfolioIdentify expansion signals through usage, ROI, and business change eventsBuild and execute account expansion plans with clear timing, value rationale, and stakeholder mappingPartner with Sales on upsell/cross-sell executionExecutive Relationship ManagementLead strategic conversations with VP and C-level stakeholdersDeliver concise Quarterly Business Reviews focused on outcomes, ROI, and next-step growthCommunicate directly and succinctly — no fluffKPI-Driven Account ManagementDefine and track precise account health metrics (e.g., adoption rates, utilization %, time-to-value benchmarks, retention %, expansion pipeline, feature penetration)Translate product usage into business impactIdentify risk early and execute mitigation plansStrategic AdvisoryTie product capabilities directly to measurable customer objectivesPush beyond surface-level answers — understand why metrics matterChallenge customers when appropriate and guide them toward higher-impact usageCross-Functional LeadershipPartner with Product, Engineering, and Operations to remove blockersClearly articulate enhancement requests as outcome-driven problem statementsClose the loop with customers and quantify impactWhat “Great” Looks Like in This RoleWe hire great. In this role, that means:You answer questions directly and succinctlyYou speak in metrics, not buzzwordsYou can clearly define the KPIs that matter and whyYour written communication is executive-readyYour resume and documentation are precise and action-packedYou demonstrate urgency, ownership, and obsession with resultsRequirementsExperience3+ years in Account Management, Customer Success, or Revenue Ownership rolesDirect ownership of renewal and/or expansion targetsExperience managing mid-market or enterprise SaaS accountsRevenue PerformanceDemonstrated history of achieving or exceeding:Net Revenue Retention targetsExpansion or upsell quotasRenewal rate goalsAnalytical StrengthDeep understanding of customer health frameworks and KPIsComfortable discussing adoption %, feature utilization, retention trends, time-to-value, and revenue impactAbility to convert data into expansion strategyCommunication ExcellenceExceptional written and verbal communicationExecutive-ready documentation and presentation skillsAbility to deliver structured, concise updatesCore CompetenciesHigh ownershipStrong urgencySystematic in approachCommitted to excellenceNice to HaveExperience in retail tech, loss prevention, or multi-location SaaSFamiliarity with CRM and BI toolsExperience building expansion playbooksComfortable traveling up to 25%Compensation and Benefits:Earnings: Base salary up to 90,000 USD. On target earnings total compensation ~150,000 USD.Benefits: Health insurance, dental insurance, vision insurance, 401 k with employer contribution, paid time off and paid holidays, parental leave if applicable, professional development support.Work Environment: Remote first within the United States. This role includes on site client visits as needed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)