Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.ABOUT THE ROLEYou'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.The Ideal CandidateYou stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voiceYou're proactive — customers hear from you before they have to askYou can keep ten loads, three drivers, and five customers straight in your head and in your TMSYou write clear updates that don't bury the actual answerYou believe reliability and safety aren't slogans — they're how you workWHAT YOU'LL OWNCustomer Care & CommunicationBe the voice clients trust on every load.Receive and process freight quote and booking requestsProvide real-time shipment tracking updates and accurate ETAsHandle service issues, delays, and complaints with a calm, professional toneEscalate appropriately when issues require operations or leadership inputDispatch CoordinationKeep trucks, drivers, and customers in sync.Coordinate with drivers and internal operations on pickups, deliveries, and route updatesAssist with load entry, documentation, and TMS updatesSupport the brokerage division with last-minute or time-sensitive shipment coordinationSystems & ToolsWork cleanly in the tools that move freight.Use the company's TMS to track shipments, manage resources, and generate reportsStay sharp on email, phone, and chat communication toolsKeep records and documentation organized and accessibleIndustry FluencySpeak the language clients expect.Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)Understand basic logistics workflows: pickup → transit → delivery → PODBring a safety-first, reliability-first mindset to every interactionWHAT YOU'LL BRINGHigh school diploma or equivalent (industry training or coursework a plus)1–3 years of experience in customer service, logistics, dispatch, or supply chainFamiliarity with a Transportation Management System (TMS) or similar logistics platformExcellent verbal and written English; client-facing presenceStrong attention to detail across multiple trucks, customers, and routesAbility to multitask and stay organized under pressureProficiency with email, phone, and chat communication toolsComfortable working U.S. business hours (night shift, PH-based)Preferred (nice to have):Prior experience in freight, trucking, or a similar fast-paced logistics environmentKnowledge of freight types and standard industry terminologyExperience supporting a brokerage or dispatch teamHOW WE WORKQuality: Clear updates, accurate TMS entries, and tidy documentation — every loadSecurity: MFA, least-privilege access, and secure file sharing are non-negotiableCollaboration: Slack/Zoom/Teams standups, shared task boards, and predictable check-insWHY CAS IS DIFFERENTWe are not a gig platform. We are not a freelance marketplace. We are not short-term staffing.We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get:Career-level USD compensation based on experience and scopePermanent remote work — done rightFull company equipment provided (laptop, monitor, accessories)15 days PTO annually + local holidays offGuaranteed annual increasesReferral rewards up to $1,000Monthly flexible stipend (CAS Flex Perks)Structured onboarding and supportA culture that actually shows upCONTRACT & EXCLUSIVITYThis is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.APPLICATION PROCESSApplication & PrescreeningTechnical AssessmentProfile and Pre-interview PreparationClient InterviewEmployment Offer and OnboardingYour next big career move starts here.
