Front Desk Receptionist (Remote – Colombia) at Lipton LegalGroup, APC

Requirements: - Advanced English level (C1–C2 REQUIRED). - Excellent spoken English and communication skills. - Professional phone etiquette. - Strong multitasking and organizational skills. - Attention to detail and ability to follow processes carefully. - Comfortable handling a high volume of calls and follow-ups. Huge Plus: - Previous experience as a Receptionist, Intake Specialist, or Customer Service Representative in a law firm. - Experience working remotely with U.S.-based companies. Responsibilities: Client Communication & Front Desk Support: - Answer and route incoming calls professionally. - Assist potential and existing clients. - Handle follow-ups, voicemails, and general inquiries. - Maintain a professional and welcoming first impression of the firm. New Client Intake Assistance: - Collect preliminary client information for possible intake review. - Gather contact information and case details accurately. - Identify potential case types and escalate appropriately. - Coordinate communication between intake specialists and potential clients. Administrative Support: - Schedule calls and follow-ups. - Maintain accurate records and client notes in internal systems. - Communicate with clients and third parties when needed. Reporting & Daily Tracking: - Track incoming calls from: Potential clients, Existing clients, Companies/vendors, Old clients, Non-client inquiries. - Ensure all communications and tasks are properly documented and reported.

Front Desk Receptionist (Remote – Colombia)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Melissa Lozano

Melissa Lozano

About Lipton LegalGroup, APC:

mission:

liptonlegal.com/

Admin access needed