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22 days ago
Requirements and responsibilities
Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills?We have just the job for you.Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flair for finance, and a gift for collections and credit control.Is this you? Yes? Then get in touch! We are waiting! RequirementsMinimum RequirementsMatricBasic understanding of delinquent accounts and hand overs to legal MS Office Skills - (intermediate) Previous collections experience within an ISP environment (will be an advantage) 3 Year call centre experience 2-5 Year credit control experienceFinancial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)Basic understanding of a debtor's age analysis PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOMEIdeal requirementsCredit Management (advantageous)National Credit Agreements Act (advantageous)Key competenciesExcellent verbal and written communication skillsCustomer focused and brand awareAbility to learn continuously Strong administrative skillsTime Management SkillsNegotiation SkillsDiscipline/respect for confidentiality- Excellent analytical abilities- Attention to detail- Deadline driven- Customer service orientated Key Performance Areas (KPA’s) (specific duties) Daily collections on overdue and delinquent accountsCollecting via telephone, email and smsManage payment arrangements Allocations of payments Suspending of respective clients in line with terms offeredPreparation of delinquent accounts listManagement of ‘final notice’ processListing of delinquent accounts with credit bureauReporting on delinquent bookAd-hoc reporting and reconciliationsThe position includes but is not limited to the above KPA’s BenefitsOur benefits are second to none - the icing on the Webafrica culture cake:We are a Fully Remote work environmentThat’s right! No need to go into the office! You can work from just about anywhere.We have partnered with a shared office/workspace called Workshop 17, and we cover the cost of your access to any of their branches around the country – allowing you to change your scenery from time to time.We kit you outWe will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset.
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