Build Creators Who Don’t Just Launch - They Last. 🚀At Passion.io, we’re building at the frontier of the creator economy. We’re rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you’ll be part of that evolution. 🔄This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don’t just publish an app… They build a business that lasts.Which means… This isn’t traditional Customer Success. We need someone who understands:Audience growthOffer positioningMonetization psychologyRevenue strategy and conversationsAnd what it actually takes to scale a personal brandYou don’t wait for churn signals. You design momentum before they happen.🌞A Day In Your Creator Orbit:You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm).Guiding a creator through refining their offer and pricingReviewing funnel strategy before a launchSpotting early churn signals in your portfolioDocumenting progress and revenue milestonesJumping on a momentum call where you challenge thinking (with care and clarity)Ensuring creators are leveraging new product features🔁 A Week in Your Growth EngineRunning structured business review sessionsExecuting and refining lifecycle playbooksMonitoring NRR, engagement signals, and health scoresIdentifying upsell opportunities naturally through strategySharing creator feedback with Product & MarketingCollaborating cross-functionally on retention OKRs🚀 The Long Game You’re BuildingOver time, you will:Refine onboarding, launch & retention playbooksStrengthen scalable high-touch systemsTurn creators into brand advocatesReduce churn through proactive strategyIncrease expansion revenue through smart positioningContribute meaningfully to how Customer Success evolves at PassionRequirementsIf This Sounds Like You… We’d Rave to Meet You 😎You have 2+ years in CSM, onboarding, or revenue-focused client rolesYou’ve advised customers on business or monetisation strategyYou understand the creator economy (not just conceptually - practically)You’re commercially confident (upsell and renewal conversations energise you)You balance empathy with empathetic directness.You naturally apply high emotional intelligence & structured thinkingYou design success plans, not just follow themYou’ve worked in high-touch environments where ownership mattersYou’re comfortable with CRMs (HubSpot etc.) and portfolio health trackingAnd If This Describes You… It’s A “Must-Meet” Moment 🔥You’ve built or scaled your own digital product or personal brandYou’ve coached creators or entrepreneursYou think in NRR, expansion, and revenue impactYou are pragmatic and have the ability to customize support by use caseYou understand lifecycle triggers & health scoresYou’re analytical. Decisions you make are data-ledYou’re technically comfortable discussing integrations, backend logic, or automationsYou thrive in fast-moving startup environmentsA Quick Reality Check (In The Best Way) 💬This role isn’t about reactive ticket queuesYour playground is powerful revenue conversationsYou’re confident drawing the line between empathy and clarityYou crave ownershipYou see each creator’s success as shared successYou’ll Know You’re Winning When… 📈Creators stay, grow, renew - and rave about working with you!Your portfolio shows stable, predictable, growing NRRCreators see you as a strategic business partnerPortfolio health scores are improving, not reactiveSuccess plans are clear, documented, and measurableProduct & Marketing decisions are influenced by your insightsCreators launch profitable apps - and stay long-termBenefitsAt Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting!) are using the apps they’ve built.You’ll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.Here’s what makes working with us, well… kinda awesome 🤩Fully remote freedom (work from wherever)Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉)Career Growth - Coaching, training, and conferences on usCreative autonomy - your fingerprints are all over growthTech Gear Budget - Get the setup you need to shine.Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.Paid Parental Leave - Because family first, always.Join a global crew shaping the future of creator-led apps🌈 Your Passion.io Hiring Journey (So you know exactly what to expect)1️⃣ Discovery Call: Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up.2️⃣ Show Us Your Strategy: A short, practical scenario where you demonstrate how you’d guide a creator toward growth.3️⃣ Deep Dive: Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset.4️⃣ Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.5️⃣ Strategy Sync: Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion.🔚 Big Picture Conversation: Culture, mission, long-term growth - does this feel like your next chapter?
