Engagement Manager, Professional Services

Omatic

Emma

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Full-time

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Remote (for United States residents)

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4 months ago

Lead and elevate a team of five Integration Consultants at Omatic Software, helping nonprofits unlock the full potential of their technology investments. This is a high-visibility player-coach leadership role where you'll own onboarding delivery, drive customer success, and champion process improvements — all while collaborating cross-functionally with Sales, Product, and Customer Success.TasksLead, mentor, and coach a team of Integration Consultants to deliver exceptional customer outcomes.Oversee onboarding metrics and manage customer escalations with urgency and resolution focus.Drive process improvement and experiment with delivery documentation and workflows.Provide pre-sales support including scoping, solution design, and positioning onboarding services.Leverage AI tools like ChatGPT and Claude to boost personal and team productivity.

About Omatic:

With over 80% of Nonprofit organizations leveraging 4+ cloud solutions today, the need for an integration solution uniquely tailored for Nonprofits has never been greater. Omatic solutions are purpose-built using the direct feedback of our 3,000+ social good clients. Founded in 2002, Omatic works to transform the non-profit sector by democratizing data access and insight, setting data free for all social good organizations through the integration on nonprofit best-of-breed technology. We are uniquely placed to empower social good organizations with options and choices in their technology, transforming team time from data clean-up to data driven decisions and mission focus.

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