CX Specialist (Remote) at Beyond The Savannah

CX Specialist (Remote)Ready to be the primary point of contact for clients who genuinely need thoughtful, empathetic support, not just close tickets? Here's what you'll own:Own the client relationship, provide prompt, personalized support across email, phone, and text while building trust every step of the wayImprove the system, identify recurring pain points, document SOPs, and recommend fixes that make the client experience even betterPartner cross functionally, coordinate with clinical, operations, and other teams to resolve client questions quickly and effectivelyThis is for someone who genuinely enjoys helping people and thrives in fast moving startup environments, not someone looking for a purely scripted support role. If you've got 2 to 5 years in a client facing or customer support role, ideally in a startup or healthcare setting, exceptional written and verbal communication skills, and a proactive mindset for improving how work gets done, this is your seat.

CX Specialist (Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Beyond The Savannah:

beyondthesavannah.co.ke

Admin access needed