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At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.What You’ll DoInbound Sales & BookingHandle high-volume inbound customer callsConvert inquiries into booked plumbing appointmentsTarget an 85%+ call-to-booking conversion rateAsk the right questions, understand customer needs, and recommend appropriate servicesHandle objections while maintaining a professional, customer-first experienceMembership Sales & UpsellingIdentify relevant upsell opportunities during customer conversationsPromote and sell the Pipeline Club membershipTarget a 10%+ membership close rateWork toward 35+ memberships within your first 90 daysScheduling & CRMSchedule service appointments accurately and efficientlyDocument calls, customer information, and outcomes in the CRMFollow established scripts, workflows, and call processesMaintain accurate records and follow-up informationExperience with ServiceTitan is highly preferredCustomer ExperienceHandle escalations calmly and professionallyCommunicate clearly and confidently with customersBalance sales goals with excellent serviceMaintain strong call quality and customer satisfactionWhat We’re Looking ForProven experience in inbound sales, call-center sales, or customer service with sales/conversion targetsStrong phone-based closing and conversion skillsExcellent objection-handling and rapport-building abilityClear, professional spoken EnglishExperience using CRM and call-management systemsComfortable working in a fast-paced, high-volume call environmentResults-driven and comfortable being measured against clear KPIsAvailability for U.S. hours, including evenings and weekendsNice to HavePlumbing, HVAC, or home-services experienceServiceTitan experienceMembership or subscription sales experienceExperience upselling services over the phoneWhat Success Looks Like85%+ call-to-booking conversion rate10%+ membership close rate35+ memberships sold within the first 90 daysAccurate CRM documentationStrong customer satisfaction and call-quality scoresConsistent achievement of sales and service targetsWhy Join?Fully remote opportunityClear and measurable performance goalsDirect impact on bookings and revenueStructured sales processes and coachingOpportunity to strengthen your inbound closing skillsGrowth potential into Sales Leadership, Operations, or Customer ExperienceInterview ProcessInitial Application ReviewSpark Hire Intro VideoInterview with Pavago RecruiterClient InterviewOffer & OnboardingWhat Happens After You ApplyQualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.Please check your inbox and spam/junk folder for the invitation.If you’re confident on the phone, know how to turn inbound inquiries into booked appointments, and can balance strong sales execution with excellent customer service, we’d love to hear from you.
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