Customer Support Specialist at Codes Health | Torre
Customer Support Specialist
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Codes Health

Customer Support Specialist

Codes Health
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Full-time

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Remote (anywhere)
Shared by
Geraldine Tovitto
 3 days ago

Responsibilities

Codes Health is building a modern AI-powered platform for medical record retrieval, serving practices ranging from plaintiff law to specialty healthcare. We're a rapidly growing, well-funded team on a mission to automate record retrieval and grow 100x.What you'll doManage daily queue of comments, tasks, and emails across email, portal, and phoneHit first response and resolution SLAs consistentlyTriage and resolve the majority of inbound tickets without escalationFlag technical issues to the right owners and keep account notes cleanSurface recurring customer feedback themes for monthly Voice of Customer reviewHelp build the support playbook from scratch while pressure-testing it dailyWhat they're looking for3–5 years of B2B customer support experience, ideally in SaaS, with a track record of owning a complex or high-volume queueComfortable owning a queue independently at senior scope without heavy oversightClear, warm written communication—able to de-escalate frustrated customers over emailStrong attention to detail across email, portal, and phone channelsComfortable with ambiguity and manual processes in an early-stage environmentExperience with ticketing systems (Pylon or similar) a plusLegal services, healthcare, or document workflow background a plusWhy join?Join a rapidly growing, well-funded team on a mission to automate record retrieval and grow 100xHelp build the support playbook from scratchExecution-focused role with direct impact on key accounts
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